rabetgo Privacy Policy

1. Introduction and Scope

rabetgo ("rabetgo," "we," "us," or "our") is committed to protecting the privacy and personal data of all users ("you," "Player," or "User") who access or use the rabetgo platform at rabetgo.org, including all associated services, mobile applications, and games (collectively, the "Platform").

This Privacy Policy describes how rabetgo collects, processes, stores, shares, and protects your personal information in connection with your use of the Platform. It applies to all players registered on rabetgo, including those accessing the Platform from Manila, Cebu, Davao, Quezon City, Makati, and all other parts of the Philippines.

By registering an account or using the rabetgo Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. This Policy should be read together with our Terms & Conditions.

2. Information We Collect

rabetgo collects personal information that is necessary to provide our services, comply with legal obligations, and maintain the security and integrity of the Platform. The categories of information we collect include:

• Registration Data: Full name, date of birth, nationality, email address, mobile number, and residential address provided when you create a rabetgo account.
• Identity Verification Data: Government-issued identification documents (e.g., Philippine passport, SSS ID, driver's license, PhilSys national ID), selfie photographs, and proof of address submitted for Know Your Customer (KYC) verification purposes.
• Financial Data: Payment method details, transaction history, deposit and withdrawal records, and GCash or PayMaya account references used in connection with your rabetgo account. We do not store full card numbers or banking credentials.
• Gaming Activity Data: Game history, bet amounts, win/loss records, session durations, and responsible gaming tool usage (e.g., deposit limits, self-exclusion requests).
• Technical Data: IP address, device type, browser type and version, operating system, referring URLs, and session identifiers collected automatically when you access the Platform.
• Communications Data: Records of your correspondence with rabetgo customer support, including live chat transcripts and email exchanges.
• Marketing Preferences: Your opt-in or opt-out status for promotional communications from rabetgo.

3. How We Use Your Information

rabetgo uses the personal information we collect for the following purposes:

• Account Management: To create, maintain, and administer your rabetgo account, including processing deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and 7-Eleven.
• Identity Verification: To verify your identity and age (21+ requirement) in compliance with PAGCOR regulations and applicable Philippine anti-money laundering laws.
• Service Delivery: To provide access to JILI slots, live dealer games, sports betting, sabong, bingo, and all other games and features available on the rabetgo Platform.
• Security and Fraud Prevention: To detect, investigate, and prevent fraudulent transactions, unauthorized account access, and other illegal activities.
• Legal Compliance: To comply with applicable laws, regulations, court orders, and requests from regulatory authorities, including PAGCOR and the Anti-Money Laundering Council (AMLC).
• Responsible Gaming: To monitor gaming activity and enforce responsible gaming tools, including deposit limits, cooling-off periods, and self-exclusion, in accordance with our Responsible Gaming Policy.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates, where you have provided consent to receive such communications. You may opt out at any time.
• Platform Improvement: To analyze usage patterns, conduct research, and improve the features, performance, and user experience of the rabetgo Platform.

4. Legal Basis for Processing

rabetgo processes your personal data on the following legal grounds under the Republic Act No. 10173 (Data Privacy Act of 2012) of the Philippines and other applicable data protection laws:

• Contractual Necessity: Processing is necessary to perform the contract between you and rabetgo (i.e., to provide the gaming services you have registered for).
• Legal Obligation: Processing is required to comply with applicable laws, including KYC, AML, and PAGCOR regulatory requirements.
• Legitimate Interests: Processing is necessary for rabetgo's legitimate interests in fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights.
• Consent: For marketing communications and certain non-essential cookies, processing is based on your explicit consent, which you may withdraw at any time.

5. Sharing and Disclosure of Information

rabetgo does not sell your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: With trusted third-party vendors who assist in operating the Platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification providers, cloud hosting services, and customer support platforms. These providers are contractually bound to process your data only as instructed by rabetgo and in accordance with applicable data protection laws.
• Regulatory Authorities: With PAGCOR, the AMLC, the National Privacy Commission (NPC), law enforcement agencies, or other government bodies where required by law or court order.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of rabetgo's business, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.
• With Your Consent: In any other circumstances where you have provided explicit consent to the disclosure.

6. Cookies and Tracking Technologies

rabetgo uses cookies and similar tracking technologies to enhance your experience on the Platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze Platform usage.

We use the following types of cookies:

• Essential Cookies: Required for the Platform to function correctly, including session management and security features. These cannot be disabled.
• Analytics Cookies: Used to collect aggregated, anonymized data about how players use the rabetgo Platform, helping us identify areas for improvement.
• Preference Cookies: Used to remember your settings and preferences, such as language and display options.
• Marketing Cookies: Used to deliver relevant promotional content, subject to your consent.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the rabetgo Platform.

7. Data Retention

rabetgo retains your personal data for as long as your account is active and for a period thereafter as required by applicable law. Specifically:

• Account and transaction records are retained for a minimum of five (5) years following account closure, in compliance with Philippine AML regulations.
• Identity verification documents are retained for the duration required by PAGCOR and AMLC regulations.
• Marketing preference records are retained until you withdraw consent or request deletion.

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymized.

8. Data Security

rabetgo implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include 256-bit SSL/TLS encryption for all data transmitted between your device and the rabetgo Platform, encrypted storage of sensitive data at rest, strict access controls limiting data access to authorized personnel only, regular security audits and penetration testing, and two-factor authentication (2FA) options for player accounts.

While we take all reasonable precautions, no method of electronic transmission or storage is 100% secure. In the event of a data breach that poses a risk to your rights, rabetgo will notify you and the National Privacy Commission (NPC) in accordance with the Data Privacy Act of 2012.

9. Your Rights and Choices

As a data subject under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by rabetgo:

• Right to Access: You may request a copy of the personal data rabetgo holds about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your personal data, subject to our legal retention obligations.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time.
• Right to Data Portability: You may request a copy of your personal data in a structured, machine-readable format.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact rabetgo support at [email protected]. We will respond to verified requests within thirty (30) days.

10. Children's Privacy

The rabetgo Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gambling regulations. rabetgo does not knowingly collect personal data from individuals under the age of 21. If we become aware that a minor has registered an account or provided personal data, we will immediately suspend the account and delete the associated data. If you believe a minor has accessed the Platform, please contact us immediately at [email protected].

11. International Data Transfers

Your personal data may be transferred to and processed in countries outside the Philippines where rabetgo's service providers operate. In such cases, rabetgo ensures that appropriate safeguards are in place to protect your data in accordance with the Data Privacy Act of 2012 and applicable international data protection standards, including contractual clauses that bind recipients to equivalent data protection obligations.

12. Third-Party Services

The rabetgo Platform may integrate with third-party game providers (including JILI Games), payment processors, and analytics services. These third parties operate under their own privacy policies, and rabetgo is not responsible for their data practices. We encourage you to review the privacy policies of any third-party services you interact with through the Platform.

13. Changes to This Policy

rabetgo reserves the right to update or modify this Privacy Policy at any time. Material changes will be communicated to registered players via email or a prominent notice on the Platform prior to the effective date of the change. Your continued use of the rabetgo Platform following any update constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact the rabetgo Data Privacy team:

• Email: [email protected]
• Live Chat: Available 24/7 on the rabetgo Platform
• Coverage: Serving players across Manila, Cebu, Davao, Quezon City, Makati, and all of the Philippines

You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.